Refund policy for V-AA digital delivery

Summary

This refund policy explains when V-AA may review duplicate payments, out-of-stock paid orders, confirmed payments without delivery after the review window, and system-caused wrong amount or address issues. Delivered digital goods are usually not refundable, and V-AA does not refund third-party platform outcomes that it does not control.

Key facts

• Page purpose: Refund eligibility, non-refundable cases, review process, required information, timing, replacement handling, and abuse prevention.
• Applies to: public V-AA visitors and order support requests.
• Main action: read this page before ordering or contacting support.
• Required information: order number when the question relates to a specific order.
• Eligible cases include duplicate payment and out-of-stock after payment.
• Delivered digital goods are usually not refundable.
• Order number and order email are required for review.
• Replacement or partial refund may be used when appropriate.

Eligible refund cases

V-AA may review duplicate payments, out-of-stock after payment, confirmed payment with no delivery after the defined review window, or wrong amount/address caused by a system issue.

Usually not refundable

Delivered digital goods, wrong email entered by the user, changed coin/network/address/amount after order creation, third-party platform outcomes, and violations of third-party terms are usually not refundable.

Review process

Support compares the order number, order email, product, payment timestamp, payment status metadata, and delivery status before making a decision.

Required support information

Provide order number, product name, order email, payment timestamp, issue description, and any safe payment reference that does not reveal security keys.

Refund timing

Timing depends on payment confirmation, chain/network conditions, and manual review. V-AA gives a typical target when support responds.

Partial refund or replacement

When a full refund is not the right remedy, support may offer a replacement, corrected delivery, partial refund, or wait-for-stock option.

Abuse prevention

Refund review can be refused for repeated bad-faith claims, altered payment details, false statements, or attempts to obtain both delivery and refund.

Contact link

Use the contact page and include the order number. Do not send account passwords, security keys, seed phrases, or unrelated documents.

FAQ